Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 12:37:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello ??           04:25 PM, 31st Jan                     User                    I want to file a complaint           04:26 PM, 31st Jan                     User                    I’ve been waiting for my delivery for 4 hours           04:26 PM, 31st Jan                     User                    i need to go to work           04:26 PM, 31st Jan                     User                    the driver is not responding but reading my texts           04:26 PM, 31st Jan                   Mais                   Dear customer ,Good Afternoon, Thank you for contacting Home Centre. My name is Mais, I will be happy to assist you.           04:26 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           04:27 PM, 31st Jan                   Mais                   Please give me a minute to check.           04:27 PM, 31st Jan                     User                    Thank you! I’ve spent over 1000kd with homecentre over the last week but todays experience makes me not want to order again           04:28 PM, 31st Jan                     User                    the order number is 8412138102           04:28 PM, 31st Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:29 PM, 31st Jan                     User                    He just called me           04:30 PM, 31st Jan                     User                    then acted stupid asking for the block number again. I’ve sent him all the details           04:30 PM, 31st Jan                     User                    67090073           04:31 PM, 31st Jan                     User                    Salmiya Block 6           04:31 PM, 31st Jan                     User                    4 Awazim Street Building 13           04:31 PM, 31st Jan                   Mais                   Please accept our full apology for the delay, be assured that we will try our best to not repeat such mistakes again           04:32 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you, and we will get in touch with you at the soonest we can           04:32 PM, 31st Jan                     User                    It’s not your fault. I’m not angry at you. Just angry at how unprofessional the driver is. If he is running late he can send a message to make me aware of the situation. I have work and being here waiting this long can’t happen           04:33 PM, 31st Jan                     User                    thank you for the help           04:33 PM, 31st Jan                   Mais                   Please accept our full apology, we will do our best to solve this issue and deliver your items at the soonest we can           04:34 PM, 31st Jan                     User                    Thank you! Have a good day           04:34 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           04:35 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           04:37 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648909