Subject: Ticket Assigned - Conversation with torres143eden2022
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 12:20:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with torres143eden2022 torres143eden2022                    2           04:08 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:08 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Hello Torres143eden2022 , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:08 PM, 31st Jan                     torres143eden2022                    3           04:09 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:09 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:09 PM, 31st Jan                     torres143eden2022                    2           04:09 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:09 PM, 31st Jan                     torres143eden2022                    1           04:09 PM, 31st Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           04:09 PM, 31st Jan                     torres143eden2022                    [email-masked]           04:10 PM, 31st Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:10 PM, 31st Jan                   Mais                   Hi Maryed, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:13 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:13 PM, 31st Jan                     torres143eden2022                    Hi           04:14 PM, 31st Jan                     torres143eden2022                    I have inquiry about my credit balance           04:15 PM, 31st Jan                     torres143eden2022                    I want to use it but I don't know how           04:15 PM, 31st Jan                     torres143eden2022                    Everytime I select my credit balance it turns out I need to enter a card number but I don't one           04:16 PM, 31st Jan                   Mais                   You can use "My Credit" in any purchase transaction from the website or application. In the event that the purchase transaction is less than the value of "My Credit", only the value of the purchase currency will be deducted, but in the event that the purchase transaction is more than "My Credit", "My Credit" will be deducted in full, and the rest of the value must be paid through credit cards or choose the method of payment upon receipt in the event Purchase through the website or application.           04:17 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           04:19 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:20 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648803