Subject: Ticket Assigned - Conversation with Amin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 12:05:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amin Amin                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  amin Bot:  Hi amin, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-22297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508650685            03:46 PM, 31st Jan                   Mais                   Hi Amin, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           03:49 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:49 PM, 31st Jan                     Amin                    Hu           03:50 PM, 31st Jan                     Amin                    Hi           03:50 PM, 31st Jan                     Amin                    I had ordered one frock which was delivered in the wrong size           03:51 PM, 31st Jan                     Amin                    I have requested for return           03:51 PM, 31st Jan                     Amin                    So they said the refund will b sent to my account           03:51 PM, 31st Jan                     Amin                    But i need the correct size           03:51 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:53 PM, 31st Jan                   Mais                   Please give me a minute to check.           03:53 PM, 31st Jan                   Mais                   please accept our full apology that the exchange service is not available for Babyshop           03:54 PM, 31st Jan                   Mais                   Please note that you can return the item and the refund will be processed so you can re order it and we will do our best to deliver it correctly           03:54 PM, 31st Jan                     Amin                    I m happy with all other orders           03:54 PM, 31st Jan                     Amin                    But the sale will b finish by then?           03:55 PM, 31st Jan                     Amin                    Plus u will only deliver one item for free? bcoz it wont be 200 dhs then           03:55 PM, 31st Jan                   Mais                   Kindly note that we will do our best to collect the item at the soonest we can, and we will offer you a voucher with 10 AED for your next purchase           03:58 PM, 31st Jan                     Amin                    Cnt u put a request to brng the correct size upon coming to collect the wrong size? N not return any money like just exchange sizes           03:59 PM, 31st Jan                   Mais                   Please accept our full apology that the exchange service is not available           04:02 PM, 31st Jan                   Mais                   we can only arrange the return and you will receive the refund           04:02 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           04:04 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop  Have a nice day!           04:05 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648711