Subject: Ticket Assigned - Conversation with ? Manuela ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 11:59:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? Manuela ? ? Manuela ?                    Hi           03:38 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:38 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:38 PM, 31st Jan                     ? Manuela ?                    1           03:38 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello ? Manuela ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:39 PM, 31st Jan                     ? Manuela ?                    3           03:39 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:39 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:39 PM, 31st Jan                     ? Manuela ?                    2           03:39 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:39 PM, 31st Jan                     ? Manuela ?                    1           03:39 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:39 PM, 31st Jan                     ? Manuela ?                    [email-masked]           03:39 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:39 PM, 31st Jan                     ? Manuela ?                    ok           03:41 PM, 31st Jan                   Mais                   Hi Manuela, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:44 PM, 31st Jan                     ? Manuela ?                    Hi Mais           03:44 PM, 31st Jan                     ? Manuela ?                    I have returned an item last week           03:44 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding refund process, could you please elaborate your query?           03:44 PM, 31st Jan                     ? Manuela ?                    and today I've received an email saying that the return is cancelled           03:44 PM, 31st Jan                     ? Manuela ?                    what does it mean?           03:44 PM, 31st Jan                     ? Manuela ?                    the item has been picked up last week already           03:45 PM, 31st Jan                     ? Manuela ?                    and I'm waiting for a refund           03:45 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           03:45 PM, 31st Jan                   Mais                   Please give me a minute to check.           03:45 PM, 31st Jan                     ? Manuela ?                    sure, thanks           03:45 PM, 31st Jan                   Mais                   Could you please confirm if you have handed the item Casio Women Silver Analog Metal Strap Watch -LTP-1302D-7BVDF to the courier?           03:50 PM, 31st Jan                     ? Manuela ?                    yes, confirmed. I gave it on Jan 24th and I have sms too           03:51 PM, 31st Jan                   Mais                   Could you please share with us the SMS and the return invoice if it is possible           03:51 PM, 31st Jan                     ? Manuela ?                             03:52 PM, 31st Jan                     ? Manuela ?                    this is the sms           03:52 PM, 31st Jan                     ? Manuela ?                             03:52 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:55 PM, 31st Jan                   Mais                   We will get in touch with you at the soonest we can           03:55 PM, 31st Jan                     ? Manuela ?                    ok, thank you           03:55 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           03:56 PM, 31st Jan                     ? Manuela ?                    no, thanks ... this is the only issue           03:56 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           03:58 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648656