Subject: Ticket Assigned - Conversation with Raj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 11:45:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raj Raj                    Hi           03:26 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:26 PM, 31st Jan                     Raj                    Good afternoon           03:26 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:26 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Hello Raj , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:26 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Hello Raj , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:26 PM, 31st Jan                     Raj                    2           03:26 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:26 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:26 PM, 31st Jan                     Raj                    2           03:27 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:27 PM, 31st Jan                     Raj                    1           03:27 PM, 31st Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           03:27 PM, 31st Jan                     Raj                    [email-masked]           03:27 PM, 31st Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:27 PM, 31st Jan                   Mais                   Hi Raj, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:29 PM, 31st Jan                     Raj                    Hi Mais           03:29 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:29 PM, 31st Jan                     Raj                    Yes           03:29 PM, 31st Jan                     Raj                    When i am going to return, those item i want to return is not showing           03:30 PM, 31st Jan                     Raj                    I want to return this one only           03:30 PM, 31st Jan                     Raj                    When i am going to return this item is not showing others two are showing           03:31 PM, 31st Jan                     Raj                    I want size 16 mistakily i select size 20           03:32 PM, 31st Jan                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           03:37 PM, 31st Jan                   Mais                   As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           03:38 PM, 31st Jan                     Raj                    But when i was going to order that time they didn't mention like this type of things           03:39 PM, 31st Jan                     Raj                    So its not possible to exchange??           03:39 PM, 31st Jan                   Mais                   Please accept our full apology that the underware comes under the category of non-returnable products which explains why you cannot see a return option.           03:40 PM, 31st Jan                     Raj                    Ok           03:40 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           03:42 PM, 31st Jan                     Raj                    Thanks           03:44 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           03:45 PM, 31st Jan                     Raj                    Whenever i ordered i am always upset with your service           03:45 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648559