Subject: Ticket Assigned - Conversation with Bina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 11:36:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bina Bina                    No           03:25 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:25 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Bina , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:25 PM, 31st Jan                     Bina                    1           03:25 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:25 PM, 31st Jan                     Bina                    9412636412           03:25 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             03:25 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:25 PM, 31st Jan                     Bina                    2           03:25 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:25 PM, 31st Jan                     Bina                    1           03:25 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:25 PM, 31st Jan                     Bina                    [email-masked]           03:26 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:26 PM, 31st Jan                   Mais                   Hi Bina, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:26 PM, 31st Jan                     Bina                    Hi Mais           03:26 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding your order 9412636412           03:26 PM, 31st Jan                     Bina                    Yes           03:27 PM, 31st Jan                     Bina                    When will it be ready for pick up?           03:27 PM, 31st Jan                   Mais                   We would like to inform you that the expected date of the order to be ready for collection is 04-02-2023, so please allow us the time           03:28 PM, 31st Jan                   Mais                   Knowing that you will receive a message when the order will be ready for collection           03:29 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           03:30 PM, 31st Jan                     Bina                    Could u please cancel and refund?           03:30 PM, 31st Jan                     Bina                    I need it as a present for tomorrow. Didn’t know that it will take that long until pick up           03:30 PM, 31st Jan                   Mais                   Please accept our full apology that we are unable to cancel the order right now as it is under delivery to the store           03:31 PM, 31st Jan                   Mais                   However, please note that the order will be automatically canceled if it has not been picked up within 14 days start from the date of receiving the pick up message           03:32 PM, 31st Jan                   Mais                   And please note that we will do our best to process the order at the soonest we can           03:32 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           03:33 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint,  Have a nice day!           03:36 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648507