Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 11:24:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    The izmir bedroom set, what is the size of the bed? 200x200 or 200x180?           02:59 PM, 31st Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           03:02 PM, 31st Jan                   Mais                   Could you please share with us the item link?           03:02 PM, 31st Jan                     User                    https://www.homecentre.com/kw/ar/%D8%A3%D8%AB%D8%A7%D8%AB/%D8%BA%D8%B1%D9%81%D8%A9-%D8%A7%D9%84%D9%86%D9%88%D9%85/%D8%A3%D8%B7%D9%82%D9%85-%D8%A7%D9%84%D8%B3%D8%B1%D9%8A%D8%B1/%D9%87%D9%88%D9%85-%D8%B3%D9%86%D8%AA%D8%B1-%D8%B7%D9%82%D9%85-%D8%BA%D8%B1%D9%81%D8%A9-%D9%86%D9%88%D9%85-%D9%83%D9%8A%D9%86%D8%AC-6-%D9%82%D8%B7%D8%B9---%D8%A5%D8%B2%D9%85%D9%8A%D8%B1---180x200-%D8%B3%D9%85/p/163856211?gclid=Cj0KCQiAz9ieBhCIARIsACB0oGJNjpN-VbYkh8xCzE-y95wg_m8WaNh6IJgeseLJEx55woUe33IRk84aAueEEALw_wcB           03:03 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:07 PM, 31st Jan                   Mais                   please allow me a minute to check           03:08 PM, 31st Jan                     User                    K           03:08 PM, 31st Jan                   Mais                   Kindly note that the dimensions of the item for the bed are: Width: 250 cm x Height: 135 cm x Depth: 215 cm x Weight: 213 kg           03:11 PM, 31st Jan                   Mais                   Kindly note that the dimensions of the item for the Nightstand are: Width: 67 cm x Height: 42 cm x Depth: 45 cm x Weight: 26 kg           03:11 PM, 31st Jan                     User                    I know           03:11 PM, 31st Jan                     User                    I ment the mattress           03:11 PM, 31st Jan                   Mais                   Please note that the mattress is sold separately and is not part of the product           03:12 PM, 31st Jan                     User                    What size would fit it?           03:14 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:18 PM, 31st Jan                   Mais                   We will get in touch with you at the soonest we can           03:19 PM, 31st Jan                     User                    Ok           03:20 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           03:20 PM, 31st Jan                     User                    No, I only want to know the matress size           03:21 PM, 31st Jan                     User                    That would fit this bed           03:22 PM, 31st Jan                   Mais                   We will check with the team and update you at the soonest we ca           03:22 PM, 31st Jan                   Mais                   We will check with the team and update you at the soonest we can           03:22 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           03:24 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648428