Subject: Ticket Assigned - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 11:09:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi السلام عليكم, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:46 PM, 31st Jan                     السلام عليكم                    Ok           02:47 PM, 31st Jan                     السلام عليكم                    Hi           02:48 PM, 31st Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:49 PM, 31st Jan                     السلام عليكم                    Im waiting           02:49 PM, 31st Jan                     السلام عليكم                    Hi           02:50 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:50 PM, 31st Jan                     السلام عليكم                    Yes please the courier toke the item but my money isnt back in my wallet           02:51 PM, 31st Jan                     السلام عليكم                    Hello           02:53 PM, 31st Jan                     السلام عليكم                    Even i didn't receive any email about my item that i returned           02:54 PM, 31st Jan                     السلام عليكم                    Are you here   ????           02:56 PM, 31st Jan                   Mais                   Please give me a minute to check.           02:59 PM, 31st Jan                     السلام عليكم                    Take your time           02:59 PM, 31st Jan                   Mais                   Could you please confirm if you have returned the items Le Confort Quilted Slide Sandals with Wedge Heels and ELLE Women's Studded Slip-On Sandals with Stiletto Heels?           02:59 PM, 31st Jan                     السلام عليكم                    Yes exactly           03:01 PM, 31st Jan                   Mais                   Could you please share with us the return invoice?           03:01 PM, 31st Jan                     السلام عليكم                    I dont have the courier tell me to leave the item in the garage           03:02 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:02 PM, 31st Jan                   Mais                   We will get in touch with you at the soonest we can           03:03 PM, 31st Jan                     السلام عليكم                    I hope because i lost sooo many hours just to return 2 item           03:04 PM, 31st Jan                     السلام عليكم                    Thank you           03:04 PM, 31st Jan                   Mais                   Please allow us the time and we will do our best to solve this issue at the soonest we can           03:05 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           03:07 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:09 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648335