Subject: Ticket Assigned - Conversation with Sweety
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 11:08:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sweety Sweety                    Hi           02:58 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:58 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Sweety , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:58 PM, 31st Jan                     Sweety                    2           02:58 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:58 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:58 PM, 31st Jan                     Sweety                    2           02:58 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:58 PM, 31st Jan                     Sweety                    1           02:58 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:58 PM, 31st Jan                     Sweety                    [email-masked]           02:58 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:58 PM, 31st Jan                   Mais                   Hi Saba, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:01 PM, 31st Jan                     Sweety                    This is 3rd time I am contacting regarding one return item.?           03:01 PM, 31st Jan                     Sweety                    9410877959           03:01 PM, 31st Jan                     Sweety                    [27/01, 15:37] Sweety: Return Requezt numer 9410877959 [27/01, 15:38] Sweety: Already given adress but no one called for pickup [27/01, 15:40] Sweety: Why did you cancel the return request?? [27/01, 15:40] Centrepoint: We will create a new return request, please allow me a minute           03:01 PM, 31st Jan                   Mais                   We have checked for you and found by your return tracking number RP012723002529 that an attempt will be made to collect the items on 31-1-23 and you will be contacted on +971564031229. We hope they will be collected as soon as possible.           03:05 PM, 31st Jan                     Sweety                    Oi           03:05 PM, 31st Jan                     Sweety                    Ok           03:05 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           03:07 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:08 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648332