Subject: Ticket Assigned - Conversation with ViDhYa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 11:00:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ViDhYa ViDhYa                    Hi           02:29 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:29 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Hello ViDhYa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:29 PM, 31st Jan                     ViDhYa                    2           02:30 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:30 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:30 PM, 31st Jan                     ViDhYa                    2           02:30 PM, 31st Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:30 PM, 31st Jan                     ViDhYa                    1           02:30 PM, 31st Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           02:30 PM, 31st Jan                     ViDhYa                    [email-masked]           02:31 PM, 31st Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:31 PM, 31st Jan                   Mais                   Hi Vidhya, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:38 PM, 31st Jan                     ViDhYa                    Hello           02:38 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           02:38 PM, 31st Jan                     ViDhYa                    Yeah           02:38 PM, 31st Jan                     ViDhYa                    I ordered this blouse           02:38 PM, 31st Jan                     ViDhYa                    And i got this           02:39 PM, 31st Jan                     ViDhYa                    Before also happened same I returned it an re ordered but again this happened           02:40 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:41 PM, 31st Jan                   Mais                   Could you please share with us image about the item you received?           02:41 PM, 31st Jan                     ViDhYa                    Yeah sure           02:41 PM, 31st Jan                     ViDhYa                             02:42 PM, 31st Jan                     ViDhYa                    This is second time           02:42 PM, 31st Jan                     ViDhYa                    Thats why i contacted you           02:42 PM, 31st Jan                   Mais                   Please accept our full apology for this, we can create a return request for the item, please confirm your wish bout this           02:43 PM, 31st Jan                     ViDhYa                    Yeah I will return it but if I want buy again I have to pay the delivery charge           02:44 PM, 31st Jan                   Mais                   Please allow me a minute           02:46 PM, 31st Jan                   Mais                   We will offer you an online voucher with the amount of 2 KWD for your next purchase           02:54 PM, 31st Jan                   Mais                   Please confirm your wish about this           02:54 PM, 31st Jan                     ViDhYa                    Ok           02:54 PM, 31st Jan                   Mais                   We will update you and provide you with the voucher at the soonest we can, just please allow us the time           02:57 PM, 31st Jan                     ViDhYa                    Ok           02:57 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           02:58 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:00 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648286