Subject: Ticket Assigned - Conversation with Richa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 10:45:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Richa Richa                    Hello           02:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:34 PM, 31st Jan                     Richa                    1           02:35 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Richa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:35 PM, 31st Jan                     Richa                    1           02:35 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:35 PM, 31st Jan                     Richa                    9412525771           02:36 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM650249936    You can also easily track your order from My Account > Order History.             02:36 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:36 PM, 31st Jan                     Richa                    2           02:36 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:36 PM, 31st Jan                     Richa                    1           02:36 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:36 PM, 31st Jan                     Richa                    [email-masked]           02:36 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:36 PM, 31st Jan                   Mais                   Hi Richa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:38 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding your order 9412525771           02:39 PM, 31st Jan                     Richa                    Hi Mais           02:39 PM, 31st Jan                     Richa                    Plz share update..can I collect this order today?           02:39 PM, 31st Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and if you have received any code?           02:39 PM, 31st Jan                     Richa                    0585867860           02:39 PM, 31st Jan                   Mais                   Could you please confirm if you have received any code?           02:42 PM, 31st Jan                     Richa                    No           02:42 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:42 PM, 31st Jan                   Mais                   We will get in touch with you at the soonest we can           02:43 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           02:44 PM, 31st Jan                     Richa                    No ...thanks ?           02:44 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:45 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648191