Subject: Ticket Assigned - Conversation with Fadi Gasmi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 10:41:10 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fadi Gasmi Fadi Gasmi                    Good afternoon           02:26 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            02:26 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:26 PM, 31st Jan                     Fadi Gasmi                    1           02:26 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Hello Fadi Gasmi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:26 PM, 31st Jan                     Fadi Gasmi                    3           02:26 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:26 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:26 PM, 31st Jan                     Fadi Gasmi                    3           02:27 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Hi Fadi Gasmi , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:27 PM, 31st Jan                     Fadi Gasmi                    5           02:27 PM, 31st Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           02:27 PM, 31st Jan                   Mais                   Hi Fadi, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           02:29 PM, 31st Jan                     Fadi Gasmi                    Hi           02:29 PM, 31st Jan                     Fadi Gasmi                    Good afternoon           02:29 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:29 PM, 31st Jan                     Fadi Gasmi                    I would like to start a returns and refund or replace process for an item that I bought           02:30 PM, 31st Jan                     Fadi Gasmi                             02:30 PM, 31st Jan                     Fadi Gasmi                    This item was delivered yesterday to us           02:30 PM, 31st Jan                     Fadi Gasmi                    A baby swing           02:30 PM, 31st Jan                     Fadi Gasmi                    For up to 9kg baby           02:30 PM, 31st Jan                     Fadi Gasmi                    My baby is 5 kg           02:30 PM, 31st Jan                     Fadi Gasmi                    And he doesn't fit inside           02:30 PM, 31st Jan                     Fadi Gasmi                    And the belt is very tight and doesn't close properly around him           02:31 PM, 31st Jan                     Fadi Gasmi                    It's very dangerous           02:31 PM, 31st Jan                     Fadi Gasmi                    I think this is a mis representation of the online item           02:31 PM, 31st Jan                     Fadi Gasmi                    Because it doesn't fit 9kg baby where my baby is only 5kg and he doesn't fit           02:31 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           02:31 PM, 31st Jan                   Mais                   Could you please share with us images about the item showing that it is still in it's original condition           02:32 PM, 31st Jan                     Fadi Gasmi                    Yes           02:32 PM, 31st Jan                     Fadi Gasmi                             02:32 PM, 31st Jan                     Fadi Gasmi                             02:33 PM, 31st Jan                     Fadi Gasmi                             02:33 PM, 31st Jan                     Fadi Gasmi                             02:33 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:36 PM, 31st Jan                   Mais                   We will get in touch with you at the soonest we can           02:36 PM, 31st Jan                     Fadi Gasmi                    Thank you           02:36 PM, 31st Jan                     Fadi Gasmi                    I appreciate your help           02:36 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop  Have a nice day!           02:40 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648158