Subject: Ticket Assigned - Conversation with Ahmed Haresy
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 10:40:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Haresy Ahmed Haresy                    Hi           02:23 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:24 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello Ahmed Haresy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:24 PM, 31st Jan                     Ahmed Haresy                    1           02:24 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:24 PM, 31st Jan                     Ahmed Haresy                    9412755700           02:24 PM, 31st Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013123002796    You can also easily track your order from My Account > Order History.             02:24 PM, 31st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:24 PM, 31st Jan                     Ahmed Haresy                    2           02:25 PM, 31st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:25 PM, 31st Jan                     Ahmed Haresy                    1           02:25 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:25 PM, 31st Jan                     Ahmed Haresy                    [email-masked]           02:25 PM, 31st Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:25 PM, 31st Jan                     Ahmed Haresy                    hi , i just received a msg that an item from my order has been cancelled with no reason , I entered the app to check maybe it’s out of stock but it shown 2 left , and i need that item , is there any solution ?           02:27 PM, 31st Jan                   Mais                   Hi Ahmed, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:31 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           02:31 PM, 31st Jan                   Mais                   Please give me a minute to check.           02:31 PM, 31st Jan                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           02:36 PM, 31st Jan                   Mais                   We regret to inform you that the product from the order, was canceled because it was out of our stock/quality check issue, so we partially shipped your order, and the amount of the canceled product AED42.39 was returned to your account on 1/31/23  and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           02:37 PM, 31st Jan                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           02:37 PM, 31st Jan                     Ahmed Haresy                    Sure thanks           02:38 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           02:38 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:40 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648154