Subject: Ticket Assigned - Conversation with TEJ PAUL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 09:42:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with TEJ PAUL TEJ PAUL                    Hi           01:21 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:21 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:21 PM, 31st Jan                     TEJ PAUL                    1           01:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello TEJ PAUL , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:22 PM, 31st Jan                     TEJ PAUL                    2           01:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:22 PM, 31st Jan                     TEJ PAUL                    2           01:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:22 PM, 31st Jan                     TEJ PAUL                    1           01:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:22 PM, 31st Jan                     TEJ PAUL                    [email-masked]           01:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:22 PM, 31st Jan                   Mais                   Hi Harji, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:25 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           01:25 PM, 31st Jan                     TEJ PAUL                    Want an update on my return request           01:25 PM, 31st Jan                     TEJ PAUL                    I missed a pickup           01:25 PM, 31st Jan                     TEJ PAUL                    Friday           01:25 PM, 31st Jan                     TEJ PAUL                    But haven't gotten a call back again           01:25 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           01:26 PM, 31st Jan                   Mais                   Please give me a minute to check.           01:26 PM, 31st Jan                     TEJ PAUL                    Ok           01:27 PM, 31st Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           01:28 PM, 31st Jan                     TEJ PAUL                    055 6539934           01:28 PM, 31st Jan                     TEJ PAUL                    Sukhdev Building Materials Trading LLC           01:29 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:29 PM, 31st Jan                     TEJ PAUL                    You can Google for location           01:29 PM, 31st Jan                   Mais                   Sure, please allow us the time and we will collect your items at the soonest we can           01:30 PM, 31st Jan                     TEJ PAUL                    Thanks           01:30 PM, 31st Jan                     TEJ PAUL                    Possible i can drop it off           01:30 PM, 31st Jan                     TEJ PAUL                    Much easier           01:30 PM, 31st Jan                     TEJ PAUL                    ?           01:30 PM, 31st Jan                   Mais                   We would like to inform you that you can return your items at the nearest store to you, and in case you want that, please let us know so that we can cancel the online return request           01:32 PM, 31st Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:34 PM, 31st Jan                     TEJ PAUL                    Yes           01:34 PM, 31st Jan                     TEJ PAUL                    Cancel the online request           01:34 PM, 31st Jan                     TEJ PAUL                    Will drop off the item           01:34 PM, 31st Jan                   Mais                   We have canceled the online return request           01:35 PM, 31st Jan                     TEJ PAUL                    Received sms           01:35 PM, 31st Jan                     TEJ PAUL                    Can drop off any time ya ?           01:35 PM, 31st Jan                     TEJ PAUL                    Will they know its a physical drop-off other than online ?           01:36 PM, 31st Jan                   Mais                   Kindly note that you can return the item within 14 days start from the date of receiving the order           01:37 PM, 31st Jan                     TEJ PAUL                    How many days right noe ?           01:38 PM, 31st Jan                     TEJ PAUL                    Okay got it 11 days yet           01:38 PM, 31st Jan                   Mais                   Yes, please return your item before the 14 days end           01:39 PM, 31st Jan                     TEJ PAUL                    Okay noted           01:40 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           01:41 PM, 31st Jan                     TEJ PAUL                    Thats all           01:41 PM, 31st Jan                     TEJ PAUL                    Thanks           01:41 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:42 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5647841