Subject: Ticket Assigned - Conversation with Malik
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 08:54:39 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malik Malik                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  malik Bot:  Hi malik, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508776424            12:41 PM, 31st Jan                     Malik                    Hi, order number is 9410687826           12:44 PM, 31st Jan                   Mais                   Hi Malik, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           12:45 PM, 31st Jan                   Mais                   Please give me a minute to check your order 9410687826           12:45 PM, 31st Jan                     Malik                    Thanks           12:46 PM, 31st Jan                     Malik                    I have returned 3 items. They have been picked up and now I received a text saying I will be refunded only for 2 items 86 aed. You have 1 refund missing !           12:47 PM, 31st Jan                   Mais                   We would like to inform you that we have processed the refund of amount AED86.00 on 31-1-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:47 PM, 31st Jan                   Mais                   Could you please confirm if you have handed this item Checked Shirt with Long Sleeves and Button Closure with the other items?           12:47 PM, 31st Jan                     Malik                    Yes I have           12:48 PM, 31st Jan                     Malik                    All 3 items has been returned in the same original bag           12:48 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our finance team and they are closely working on this to fix it for you.             12:49 PM, 31st Jan                   Mais                   We will get in touch with you at the soonest we can           12:50 PM, 31st Jan                     Malik                    Thanks. Please get back to me as I don’t want to be the one chasing for my money           12:50 PM, 31st Jan                   Mais                   Sure, we will update you at the soonest we can.           12:52 PM, 31st Jan                     Malik                    Ok thanks           12:52 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           12:52 PM, 31st Jan                     Malik                    No thanks           12:53 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           12:54 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5647545