Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 17:27:38 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div>Still not collecting my return items…
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<div>Please contact me 0501279396<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 25-Jan-2023, at 12:59 PM, Mohamed Rifay &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr"> Still my issue is not resolved 
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<div>Am sending you reply but your are not checking my email &#128231; <br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote>On 25-Jan-2023, at 12:21 PM, Splash &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5617037</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi ​Hazaak,</div>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused and for the delay.<br>
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Regarding the return request for the items from the order9409808086, we kindly ask you to please confirm your contact number +971501279396, or please provide us with alternative one, so that we can arrange the collection process on priority and collect your
 items as soon as we can.<br>
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Once again please accept our full apology for the delay, and make sure that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.<br>
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We are looking forward to hear from you soon. Thank you for your help!<br>
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Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Splash </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5617037