Subject: Ticket Assigned - Conversation with Still Not Working
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 15:49:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Still Not Working Still Not Working                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  still not working Bot:  Hi still not working, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96550199239            07:33 PM, 28th Jan                     Still Not Working                    I can't use my credit refund           07:34 PM, 28th Jan                     Still Not Working                    I clear cache and update my app           07:34 PM, 28th Jan                     Still Not Working                    Still not working           07:34 PM, 28th Jan                     Still Not Working                             07:36 PM, 28th Jan                   Mais                   Hi Joy, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           07:38 PM, 28th Jan                   Mais                   You can use "My Credit" in any purchase transaction from the website or application. In the event that the purchase transaction is less than the value of My Credit, only the value of the purchase currency will be deducted. In the event that the purchase transaction is more than My Credit, the entire “amount” will be deducted, and the rest of the value must be paid through credit cards or choose the method of payment upon receipt in the event Purchase through the website or application.           07:39 PM, 28th Jan                     Still Not Working                    I did but it's not working           07:40 PM, 28th Jan                     Still Not Working                    It must be automatically deducted right?           07:41 PM, 28th Jan                   Mais                   Please note that you should click on the option of My Credit while the checking out so that you can use the amount of your my credit           07:42 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           07:43 PM, 28th Jan                     Still Not Working                    Wait I will try           07:43 PM, 28th Jan                     Still Not Working                             07:44 PM, 28th Jan                     Still Not Working                    Where is the option button here ?           07:45 PM, 28th Jan                   Mais                   Please click processed to Check out           07:45 PM, 28th Jan                     Still Not Working                    I got it ☺️           07:48 PM, 28th Jan                     Still Not Working                    Thank you ❤️?           07:48 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           07:48 PM, 28th Jan                     Still Not Working                    Nothing           07:48 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:49 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5636443