Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 15:37:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I  am unable to check out           07:22 PM, 28th Jan                     User                    I am logged into my account and select my address it says to pin location but there is no map           07:23 PM, 28th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           07:24 PM, 28th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           07:25 PM, 28th Jan                   Mais                   We would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           07:25 PM, 28th Jan                     User                    Im           07:25 PM, 28th Jan                     User                    using the website not app           07:25 PM, 28th Jan                     User                    Have already cleared cookies           07:26 PM, 28th Jan                   Mais                   Could you please share with us screenshot about the issue you have faced?           07:26 PM, 28th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:28 PM, 28th Jan                     User                    Sure           07:28 PM, 28th Jan                     User                    one moment           07:28 PM, 28th Jan                     User                    When I try to do this nothing comes up           07:29 PM, 28th Jan                     User                    Hello           07:32 PM, 28th Jan                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             07:33 PM, 28th Jan                   Mais                   Please provide us with your email           07:33 PM, 28th Jan                     User                    [email-masked]           07:33 PM, 28th Jan                     User                    so when can I try to order           07:34 PM, 28th Jan                   Mais                   We will get in touch with you at the soonest we can           07:34 PM, 28th Jan                     User                    Thank you           07:35 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           07:35 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           07:37 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5636390