Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 15:18:11 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:08 PM, 28th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           07:09 PM, 28th Jan                     User                    Hi Mais           07:09 PM, 28th Jan                     User                    i already communicated with you and you made one return request thanks for it           07:10 PM, 28th Jan                     User                    unfortunately there were two more items which need to return           07:10 PM, 28th Jan                     User                    very disappointed with online items from home center           07:10 PM, 28th Jan                     User                    one car holder which magnet not working           07:11 PM, 28th Jan                     User                    second ceiling lamp, the color which we saw on website, was not delivered according           07:11 PM, 28th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           07:11 PM, 28th Jan                   Mais                   Please allow me a minute           07:12 PM, 28th Jan                     User                    ok           07:12 PM, 28th Jan                   Mais                   We would like to inform you that we have created a new return request for all the items, and the courier will contact you and collect your returns within 3-5 working days.           07:13 PM, 28th Jan                     User                    Thanks sir, but plz convey my msg to home center for such irresponsible delivery           07:14 PM, 28th Jan                   Mais                   Please be assured that we will do our best to try not repeat such mistakes again, and we will work hard to raise our quality service and improve our performance in order to meet all your wish.           07:14 PM, 28th Jan                     User                    we ran behind these items for 3 weeks           07:15 PM, 28th Jan                     User                    there is one sofa remaining, did you cancel that also           07:15 PM, 28th Jan                     User                    Plz don’t cancel sofa           07:15 PM, 28th Jan                   Mais                   Please accept our full apology for this, we will do our best to not repeat such mistakes again and we kindly ask you to please re order the items you wish again and we will do our best to deliver your items successfully without any mistakes or delays           07:16 PM, 28th Jan                     User                    they will deliver on 6 Feb           07:16 PM, 28th Jan                   Mais                   We have not canceled the item Liverpool 2-Seater Fabric Sofa and it will be delivered at the soonest           07:16 PM, 28th Jan                     User                    ok           07:16 PM, 28th Jan                     User                    thanks           07:16 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           07:17 PM, 28th Jan                     User                    No thanks but plz convey my msg to the management           07:17 PM, 28th Jan                   Mais                   Sure, we will           07:17 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre  Have a nice day!           07:17 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5636299