Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 15:07:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412364098 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0563838639            06:57 PM, 28th Jan                   Mais                   Hi Masaim, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:59 PM, 28th Jan                   Mais                   We can see that you have contacted us regarding your order 9412364098           06:59 PM, 28th Jan                     Hello                    Yes           06:59 PM, 28th Jan                     Hello                    I have recieved msg from you that transaction is fully successed but our money has been deducted from bank           07:00 PM, 28th Jan                   Mais                    We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9412364098 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9412366614.           07:01 PM, 28th Jan                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           07:01 PM, 28th Jan                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           07:01 PM, 28th Jan                     Hello                    But the status of my order is placed can you tell me the current status           07:01 PM, 28th Jan                   Mais                   Please note that this order 9412364098  has not been placed successfully, and when this happened our system tried to place a new order 9412366614 and it has been placed successfully           07:02 PM, 28th Jan                     Hello                    Ok thanks kindly email with this order no for tge evidence           07:03 PM, 28th Jan                     Hello                    If you can           07:03 PM, 28th Jan                   Mais                   Sure, once the order be shipped we will provide you with all the details           07:04 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           07:05 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           07:07 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5636258