Subject: Ticket Assigned - Conversation with Reshma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 14:51:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reshma Reshma                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi reshma, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:43 PM, 28th Jan                   Mais                   Hi Reshma, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:44 PM, 28th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           06:44 PM, 28th Jan                     Reshma                    The reason for this is because I had ordered a cloth last month for  around 5 Bd but I have not received the money in my bank account yet           06:45 PM, 28th Jan                     Reshma                    I can provide the order number           06:45 PM, 28th Jan                     Reshma                    7803021563           06:45 PM, 28th Jan                   Mais                   Could you please share the exact order number?           06:46 PM, 28th Jan                     Reshma                    It was a sweatshirt           06:46 PM, 28th Jan                     Reshma                    Okay           06:46 PM, 28th Jan                     Reshma                    7803021563           06:46 PM, 28th Jan                     Reshma                             06:47 PM, 28th Jan                     Reshma                    It’s been a month           06:47 PM, 28th Jan                   Mais                   We would like to inform you that we have processed the refund of amount 5.5 BHD in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:49 PM, 28th Jan                     Reshma                    Ok thank you so much           06:49 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           06:50 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:51 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5636193