Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 14:07:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:55 PM, 28th Jan                     User                    I want to know what is wrong with my orders?           05:56 PM, 28th Jan                     User                    I got a message that it is not successfull placed and I should try again? How if I allready pay it?           05:57 PM, 28th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           05:57 PM, 28th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:57 PM, 28th Jan                   Mais                   Could you please share your order number so that I can assist you fu
 rther?           05:57 PM, 28th Jan                     User                    Ok one second           05:58 PM, 28th Jan                     User                             05:58 PM, 28th Jan                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8412357333 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8412357361.           06:00 PM, 28th Jan                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           06:00 PM, 28th Jan                     User                    So my orders are succesfull placed now?           06:01 PM, 28th Jan                   Mais                   Kindly note that you have one 
 order 8412357361 has been successfully placed           06:02 PM, 28th Jan                     User                    What about other one?           06:02 PM, 28th Jan                     User                    I ordered 2 items           06:02 PM, 28th Jan                   Mais                   Yes one order with 2 items           06:03 PM, 28th Jan                     User                    Ok alhamdulillah. Thanks. So by tomorrow I will receive one item yes?           06:03 PM, 28th Jan                     User                    Another one by 6th of february?           06:04 PM, 28th Jan                   Mais                   Yes exactly           06:04 PM, 28th Jan                   Mais                   And the courier will contact you before delivering your items, so you can arrange with him as well           06:04 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           06:05 PM, 28th Jan                     User
                     Thank you very much           06:06 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           06:06 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5635991