Subject: Ticket Assigned - Conversation with Joy
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 13:50:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joy Joy                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  joy Bot:  Hi joy, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96550199239            05:34 PM, 28th Jan                     Joy                    I'll wait           05:35 PM, 28th Jan                   Mais                   Hi Joy, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:36 PM, 28th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           05:36 PM, 28th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:38 PM, 28th Jan                     Joy                    Hey,I want to report about my refund           05:38 PM, 28th Jan                     Joy                    I order again and I wanted to use my refund additional on my payment but sad to say no options to use it.           05:39 PM, 28th Jan                   Mais                   Regarding your order 8411589732, we would like to inform you that we have processed the refund of amount 4.25 KWD in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:39 PM, 28th Jan                     Joy                    I did it well but not use it           05:40 PM, 28th Jan                     Joy                    Why like this... before it's easy to use the refund and not so worse           05:41 PM, 28th Jan                   Mais                   Please accept our full apology, could you please share with us the problem you faced it while using your My Credit           05:42 PM, 28th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:44 PM, 28th Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           05:46 PM, 28th Jan                     Joy                    I will report again once I can't use the refund... bcoz max already take the items... have a good day!           05:47 PM, 28th Jan                   Mais                   Please do not hesitate to contact us, we will be happy to serve you anytime           05:47 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           05:47 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:49 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5635928