Subject: Ticket Assigned - Conversation with Bharti
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 13:12:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bharti Bharti                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi bharti, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412187289 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012723003205     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:03 PM, 28th Jan                   Mais                   Hi Bharti, Good evening. Thank you for contacting Splash My name is Mais. We would be happy to help you.           05:04 PM, 28th Jan                     Bharti                    Ok           05:04 PM, 28th Jan                     Bharti                    Hi i am expecting the delivery today           05:04 PM, 28th Jan                   Mais                   We can see that you have contacted us regarding your order 9412187289           05:04 PM, 28th Jan                     Bharti                    How do i know what time will it come           05:04 PM, 28th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9412187289 has been out for delivery on 28-1-23, and we hope it will be delivered to you as soon as possible.           05:04 PM, 28th Jan                   Mais                   Please allow us till the end of this day so that the order can be delivered           05:04 PM, 28th Jan                     Bharti                    Can you contact the delivery person or share the details as I need it on urgent basis           05:05 PM, 28th Jan                   Mais                   Kindly note that you will be contacted before delivering the order by the courier, so please arrange with him to deliver the items at your specified time           05:05 PM, 28th Jan                     Bharti                    I was expecting it to get delivered by this time           05:05 PM, 28th Jan                     Bharti                    can i get the contact so i can speak to him?           05:05 PM, 28th Jan                   Mais                   Please accept our full apology that we do not have the courier's numbers, however you will be contacted by him and the order will be delivered at the soonest           05:06 PM, 28th Jan                     Bharti                    Or if you can speak to him to contact me           05:07 PM, 28th Jan                   Mais                   Sure, we will raise your query and please allow us the time so that the courier can contact you and deliver your items successfully           05:07 PM, 28th Jan                     Bharti                    Hello?           05:08 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           05:08 PM, 28th Jan                     Bharti                    I asked you if there is a way the delivery partner can contact me or i can contact him currently ?           05:09 PM, 28th Jan                     Bharti                    Can you share me his number           05:09 PM, 28th Jan                   Mais                   Sure, please allow us the time so that the courier can contact you and deliver your items successfully           05:09 PM, 28th Jan                     Bharti                    Or ask him to call me so i can get an expected time by when it will get delivered           05:10 PM, 28th Jan                     Bharti                    Ok           05:10 PM, 28th Jan                   Mais                   Please be assured that the courier will contact you and you can arrange with him to deliver your items at your time           05:10 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           05:12 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5635746