Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 13:02:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi,           04:46 PM, 28th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           04:46 PM, 28th Jan                     User                    Hi sir           04:46 PM, 28th Jan                     User                    We received just now home delivery of our items           04:47 PM, 28th Jan                     User                    one of the item is damaged           04:47 PM, 28th Jan                     User                    wall painting canvas           04:47 PM, 28th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:47 PM, 28th Jan        
            Mais                   Could you please share with us images about the item showing the issue, along with the order number so that we can check for you further           04:48 PM, 28th Jan                     User                    Sure           04:48 PM, 28th Jan                     User                    Your Order Number 8412278992 has b           04:49 PM, 28th Jan                     User                    Here is it           04:51 PM, 28th Jan                   Mais                   Please share with us images about the item you received           04:52 PM, 28th Jan                     User                             04:53 PM, 28th Jan                     User                    Here it is           04:53 PM, 28th Jan                     User                    Both wood and cloth has damaged           04:54 PM, 28th Jan                   Mais                   Kindly note that you can return the item at the nearest store to you, or we can create a return req
 uest for it, please confirm your wish so that we can do the needful           04:54 PM, 28th Jan                     User                    Plz create a request for replacement           04:55 PM, 28th Jan                     User                    and send someone to take this and give us the fresh piece           04:55 PM, 28th Jan                   Mais                   Kindly share with us the exact name of the item so that we can create the return request correctly           04:56 PM, 28th Jan                     User                    Snowfall Unframed Canvas Wall Art - 80x120 cm  Color: Multicolor           04:57 PM, 28th Jan                   Mais                   We would like to inform you that a return request has been created for the product from the on 28-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           04:58 PM, 28th Jan                     User                    will they deliver the new one?           04:58 
 PM, 28th Jan                     User                    also           04:59 PM, 28th Jan                   Mais                   Kindly note that the courier will collect the item and the amount will be refunded then you can purchase a new one, as the exchnage service is not available for Home Centre products and we are really sorry for this           05:00 PM, 28th Jan                     User                    ok           05:00 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           05:01 PM, 28th Jan                     User                    No thanks           05:01 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre  Have a nice day!           05:02 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5635690