Subject: Ticket Assigned - Conversation with Eman Ehab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 12:43:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eman Ehab Eman Ehab                    Good afternoon           04:36 PM, 28th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:36 PM, 28th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:36 PM, 28th Jan                     Eman Ehab                    1           04:36 PM, 28th Jan                    Centrepoint KW whatsapp bot                    Hello Eman Ehab , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:36 PM, 28th Jan                     Eman Ehab                    1           04:36 PM, 28th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           04:36 PM, 28th Jan                     Eman Ehab                    8412327580           04:37 PM, 28th Jan                    Centrepoint KW whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             04:37 PM, 28th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:37 PM, 28th Jan                     Eman Ehab                    The money was deducted from my bank account           04:37 PM, 28th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:37 PM, 28th Jan                     Eman Ehab                    How is that possible?           04:37 PM, 28th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:37 PM, 28th Jan                     Eman Ehab                    I got a message from the bank and it was deducted from my balance           04:38 PM, 28th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:38 PM, 28th Jan                     Eman Ehab                    2           04:38 PM, 28th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:38 PM, 28th Jan                     Eman Ehab                    1           04:38 PM, 28th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           04:38 PM, 28th Jan                     Eman Ehab                    [email-masked]           04:38 PM, 28th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:38 PM, 28th Jan                   Mais                   Hi Eman, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:39 PM, 28th Jan                   Mais                   Please allow me a minute to check your order 8412327580           04:39 PM, 28th Jan                     Eman Ehab                    Ok           04:39 PM, 28th Jan                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8412327580 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8412327585           04:41 PM, 28th Jan                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           04:41 PM, 28th Jan                     Eman Ehab                    Ok           04:41 PM, 28th Jan                     Eman Ehab                    So this means that the order is done correctly?           04:42 PM, 28th Jan                   Mais                   Yes exactly and it will be ready for pick up at the soonest, knowing that you will receive a message when the order will be ready for collection           04:42 PM, 28th Jan                     Eman Ehab                    Because i just got an email saying that the process failed although the money was deducted an once           04:42 PM, 28th Jan                     Eman Ehab                    Ok peru           04:42 PM, 28th Jan                     Eman Ehab                    Perfect           04:42 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           04:43 PM, 28th Jan                     Eman Ehab                    Thank you so much           04:43 PM, 28th Jan                     Eman Ehab                    No not at all           04:43 PM, 28th Jan                     Eman Ehab                    Thanks           04:43 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:43 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5635607