Subject: Ticket Assigned - Conversation with Hello
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 12:16:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7812343867 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97333045777            04:07 PM, 28th Jan                   Mais                   Hi Maryam, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:09 PM, 28th Jan                   Mais                   We can see that you have contacted us regarding your order 7812343867           04:09 PM, 28th Jan                   Mais                   We'd like to confirm you that order 7812343867 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            04:12 PM, 28th Jan                   Mais                   Knowing that you have a new order 7812343902 dated on 28-1-23 with a value of BHD29.50 and it was paid by BENEFIT. It is under delivery and will be delivered to you as soon as possible.           04:12 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           04:14 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:15 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5635482