Subject: Ticket Assigned - Conversation with Eman
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 12:13:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eman Eman                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi eman, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:58 PM, 28th Jan                     Eman                    Hello           03:59 PM, 28th Jan                     Eman                    I havent still received refund for my return 9411218514           04:00 PM, 28th Jan                   Mais                   Hi Eman, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:03 PM, 28th Jan                   Mais                   Please give me a minute to check.           04:03 PM, 28th Jan                   Mais                   We would like to inform you that the items have been reached our warehouse on 26-1-23, so please allow us 24 hours so that the refund can be processed           04:07 PM, 28th Jan                   Mais                   And in case it has not, please contact us again so that we can do the needful           04:07 PM, 28th Jan                   Mais                   Is there anything else I can assist you with?           04:11 PM, 28th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           04:13 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5635467