Subject: Ticket Assigned - Conversation with Naoya Vida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 16:31:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Naoya Vida Naoya Vida                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  naoya vida Bot:  Hi naoya vida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412071579 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545180360            08:14 PM, 27th Jan                     Naoya Vida                             08:15 PM, 27th Jan                   Mais                   Hi Naoya , Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           08:15 PM, 27th Jan                   Mais                   Do you have any issue with the received item : Vishudh Women Peach Printed Kaftan Kurta and Printed Dhoti Pant Set?           08:16 PM, 27th Jan                     Naoya Vida                    I just received kurta, where is the pant?           08:16 PM, 27th Jan                     Naoya Vida                    received kurta only           08:17 PM, 27th Jan                   Mais                   Please accept our sincere apologies for the inconvenience  caused,           08:17 PM, 27th Jan                   Mais                   Unfortunately we are not able to complete the incomplete items, would you like us to create a return request for the received item or you can return it to the nearest store ?           08:18 PM, 27th Jan                     Naoya Vida                    why?           08:20 PM, 27th Jan                     Naoya Vida                    i needed it for our party?           08:20 PM, 27th Jan                     Naoya Vida                    I need the pant           08:21 PM, 27th Jan                   Mais                   You can return it to the nearest store and receive the refund as a credit note to use for purchasing the complete item from the store  right away           08:22 PM, 27th Jan                     Naoya Vida                    is it available at any store?           08:23 PM, 27th Jan                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           08:23 PM, 27th Jan                     Naoya Vida                    and what did I need to submit aside from this kurta?           08:24 PM, 27th Jan                     Naoya Vida                    please,this is my attire for our party           08:24 PM, 27th Jan                   Mais                   Please give me a minute to check.           08:27 PM, 27th Jan                   Mais                   You can visit the nearest store and they can guide you regarding the item availability           08:29 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           08:29 PM, 27th Jan                   Mais                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:31 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5633189