Subject: Ticket Assigned - Conversation with Indunil
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 16:19:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Indunil Indunil                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi indunil, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:07 PM, 27th Jan                     Indunil                    Good evening I just want to ask why my refund credit disdisappeared  when i cjangey passpowrd           08:07 PM, 27th Jan                     Indunil                    *change my password           08:08 PM, 27th Jan                   Mais                   Hi Indunil, Good Evening. Thank you for contacting MaxFashion. My name is Mais. We would be happy to help you.           08:08 PM, 27th Jan                     Indunil                    Why my refund disappeared           08:08 PM, 27th Jan                     Indunil                    Its 3.500 kd           08:08 PM, 27th Jan                     Indunil                    I just change my password in the morning           08:09 PM, 27th Jan                   Mais                   We can see the refund amount in the account registered with the email address : [email-masked]           08:09 PM, 27th Jan                   Mais                   Please make sure that you are logging in using the same email address           08:10 PM, 27th Jan                     Indunil                    Yes           08:11 PM, 27th Jan                   Mais                   Can you please share a screen shot for the wallet and for the used email address?           08:12 PM, 27th Jan                     Indunil                             08:13 PM, 27th Jan                     Indunil                             08:13 PM, 27th Jan                   Mais                   We can see as per the shared image for the email address you entered the wrong email address kindly try to login with the correct one there is missing "g" in the word Gmail           08:15 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           08:15 PM, 27th Jan                   Mais                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           08:19 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5633147