Subject: Ticket Assigned - Conversation with Clothing at work
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 16:03:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Clothing at work Clothing at work                    Good evening !           07:48 PM, 27th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:48 PM, 27th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:48 PM, 27th Jan                     Clothing at work                    1           07:48 PM, 27th Jan                   MAX KW Whatsapp BOT                    Hello Clothing At Work , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:48 PM, 27th Jan                     Clothing at work                    3           07:48 PM, 27th Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            07:48 PM, 27th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:48 PM, 27th Jan                     Clothing at work                    2           07:49 PM, 27th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:49 PM, 27th Jan                     Clothing at work                    1           07:49 PM, 27th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           07:49 PM, 27th Jan                     Clothing at work                    [email-masked]           07:49 PM, 27th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:49 PM, 27th Jan                     Clothing at work                    Please ?           07:50 PM, 27th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           07:50 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           07:50 PM, 27th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:52 PM, 27th Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           07:53 PM, 27th Jan                     Clothing at work                    Just asking why i lost my refunds in my credit?           07:53 PM, 27th Jan                   Mais                   Could you please share your order number so that I can assist you further?           07:55 PM, 27th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:56 PM, 27th Jan                   Mais                   Are we still connected?           07:58 PM, 27th Jan                     Clothing at work                             07:58 PM, 27th Jan                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           07:59 PM, 27th Jan                   Mais                   We would like to inform you that we have processed the refund of amount (3.5 KWD  ) in your my credit wallet.           08:00 PM, 27th Jan                   Mais                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           08:00 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           08:01 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           08:03 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5633104