Subject: Ticket Assigned - Conversation with Nida
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 15:50:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nida Nida                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi nida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412136285 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012723001069     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507689271            07:42 PM, 27th Jan                   Mais                   Hi Nida, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           07:42 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding your order 9412136285           07:42 PM, 27th Jan                     Nida                    Hi           07:43 PM, 27th Jan                     Nida                    Yes           07:43 PM, 27th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           07:43 PM, 27th Jan                     Nida                    0507689271           07:43 PM, 27th Jan                     Nida                    301 B abraj Al Mamzar tower B           07:43 PM, 27th Jan                     Nida                             07:44 PM, 27th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             07:44 PM, 27th Jan                   Mais                   We will get in touch with you at the soonest we can           07:44 PM, 27th Jan                     Nida                    I did not cancel the order if can get the driver number i can chevk           07:44 PM, 27th Jan                   Mais                   Please accept our full apology for this, and please be assured that we will raise this issue to the courier team in order to be fully assisted           07:45 PM, 27th Jan                     Nida                    Yes please let me know i don’t want my order goinh back           07:45 PM, 27th Jan                   Mais                   Sure, we will update you at the soonest we can           07:45 PM, 27th Jan                     Nida                    Sure i will wait           07:46 PM, 27th Jan                   Mais                   Thanks for your patience and understanding           07:46 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           07:48 PM, 27th Jan                     Nida                    No just that           07:48 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:48 PM, 27th Jan                     Nida                    Someone will contact me for delivery now?           07:48 PM, 27th Jan                     Nida                    Its not cancelled right?           07:49 PM, 27th Jan                   Mais                   We will update you through your email, and the courier will contact you before delivering the order           07:49 PM, 27th Jan                   Mais                   No it has not been canceled, please allow us the time and we will do the needful           07:49 PM, 27th Jan                     Nida                    Ok thank you so much           07:49 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:49 PM, 27th Jan                     Nida                    Thank you for your help           07:49 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5633064