Subject: Ticket Assigned - Conversation with Sakina Mazahir
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 15:14:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sakina Mazahir Sakina Mazahir                    Hello           07:00 PM, 27th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:00 PM, 27th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:00 PM, 27th Jan                     Sakina Mazahir                    1           07:00 PM, 27th Jan                   MAX KW Whatsapp BOT                    Hello Sakina Mazahir , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:00 PM, 27th Jan                     Sakina Mazahir                    3           07:00 PM, 27th Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            07:00 PM, 27th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:00 PM, 27th Jan                     Sakina Mazahir                    2           07:00 PM, 27th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:00 PM, 27th Jan                     Sakina Mazahir                    1           07:01 PM, 27th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           07:01 PM, 27th Jan                     Sakina Mazahir                    [email-masked]           07:01 PM, 27th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:01 PM, 27th Jan                   Mais                   Hi Sakina, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           07:02 PM, 27th Jan                     Sakina Mazahir                    Hello           07:02 PM, 27th Jan                     Sakina Mazahir                    I have returned my order           07:02 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           07:02 PM, 27th Jan                     Sakina Mazahir                    In December...and haven't received my refund yet           07:02 PM, 27th Jan                     Sakina Mazahir                    It's been more than one and month           07:02 PM, 27th Jan                     Sakina Mazahir                    If it takes that long I wouldn't have used max in the first place           07:03 PM, 27th Jan                   Mais                   Please give me a minute to check.           07:06 PM, 27th Jan                   Mais                   Could you please share with us the exact order number           07:06 PM, 27th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:09 PM, 27th Jan                     Sakina Mazahir                    Yes           07:09 PM, 27th Jan                     Sakina Mazahir                    One minute           07:09 PM, 27th Jan                     Sakina Mazahir                    8404563731           07:10 PM, 27th Jan                   Mais                   We would like to inform you that we have processed the refund of amount KWD4.72 on 1/20/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:11 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           07:13 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:14 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632975