Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 14:58:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                             06:36 PM, 27th Jan                     User                    Hello i want to place a complaint           06:36 PM, 27th Jan                     User                    this sofa purchased last month           06:36 PM, 27th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           06:37 PM, 27th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           06:37 PM, 27th Jan                     User                             06:37 PM, 27th Jan                   Mais                   Could you please share with us the exact name of the item           06:39 PM, 27th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:41 PM, 27th Jan                     User                             06:42 PM, 27th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:44 PM, 27th Jan                     User                             06:44 PM, 27th Jan                   Mais                   We will get in touch with you at the soonest we can           06:44 PM, 27th Jan                     User                    And this is desk purchased 2 weeks back           06:44 PM, 27th Jan                   Mais                   Please allow us the time as we will check with the team and get in touch with you at the soonest we can           06:45 PM, 27th Jan                     User                             06:46 PM, 27th Jan                     User                    Order id mentioned in the above screenshot           06:46 PM, 27th Jan                     User                    I would like know what is the next step           06:47 PM, 27th Jan                   Mais                   Yes please allow us the time and we will update you at the soonest we can           06:48 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           06:57 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre  Have a nice day!           06:58 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632936