Subject: Ticket Assigned - Conversation with Sama Muallim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 12:10:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sama Muallim Sama Muallim                    Still my order is not delivered           03:57 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:57 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Hello Sama Muallim , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:57 PM, 27th Jan                     Sama Muallim                    1           03:57 PM, 27th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:57 PM, 27th Jan                     Sama Muallim                    9412011912           03:58 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012623001886    You can also easily track your order from My Account > Order History.             03:58 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:58 PM, 27th Jan                     Sama Muallim                    No it's not helpful           03:58 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:58 PM, 27th Jan                     Sama Muallim                    2           04:01 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:01 PM, 27th Jan                     Sama Muallim                    1           04:01 PM, 27th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:01 PM, 27th Jan                     Sama Muallim                    [email-masked]           04:01 PM, 27th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:01 PM, 27th Jan                   Mais                   Hi Sama, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:02 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding your order 9412011912           04:02 PM, 27th Jan                     Sama Muallim                    Yes           04:02 PM, 27th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:03 PM, 27th Jan                     Sama Muallim                    0589818963 is my number qusais 1 Al Doha street masakin alghurair 1205           04:04 PM, 27th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:04 PM, 27th Jan                   Mais                   We will get in touch with you at the soonest we can           04:04 PM, 27th Jan                     Sama Muallim                    Please soon as possible           04:04 PM, 27th Jan                   Mais                   Be assured that we will do our best           04:05 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           04:06 PM, 27th Jan                     Sama Muallim                    Can you give me delivery guy number           04:07 PM, 27th Jan                   Mais                   Please accept our full apology that we do not have the courier's numbers, however please allow us the time and the courier will contact you and deliver your items successfully           04:08 PM, 27th Jan                     Sama Muallim                    Okay           04:08 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           04:10 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632391