Subject: Ticket Assigned - Conversation with SB
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 12:06:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SB SB                    Hi           03:44 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:44 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello SB , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:44 PM, 27th Jan                     SB                    1           03:44 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:44 PM, 27th Jan                     SB                    9412036517           03:44 PM, 27th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012623002329    You can also easily track your order from My Account > Order History.             03:44 PM, 27th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:44 PM, 27th Jan                     SB                    2           03:44 PM, 27th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:44 PM, 27th Jan                     SB                    1           03:44 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:44 PM, 27th Jan                     SB                    [email-masked]           03:44 PM, 27th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:44 PM, 27th Jan                   Mais                   Hi Sharon, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:46 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding your order 9412036517           03:46 PM, 27th Jan                     SB                    Is my order coming today           03:51 PM, 27th Jan                     SB                    After 6pm           03:51 PM, 27th Jan                     SB                    Delivery guys did not call to confirm time           03:52 PM, 27th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:54 PM, 27th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:55 PM, 27th Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           03:57 PM, 27th Jan                     SB                    Yes           03:57 PM, 27th Jan                     SB                    0521275475           03:57 PM, 27th Jan                     SB                    522. F block ,7evan building. Dip1 dubai           03:58 PM, 27th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:58 PM, 27th Jan                   Mais                   We will get in touch with you at the soonest we can           03:58 PM, 27th Jan                     SB                    Please I have been following up with you'll from past 3 days nobody called me still           03:59 PM, 27th Jan                   Mais                   I am totally understand you, please accept our full apology for the delay           03:59 PM, 27th Jan                   Mais                   Please be assured that we will do our best to deliver the order at the soonest we can           03:59 PM, 27th Jan                     SB                    This matter is already escalated           04:00 PM, 27th Jan                     SB                    Check you emails           04:00 PM, 27th Jan                   Mais                   Please note that we will do our best to solve the issue and deliver your items at the soonest we can           04:00 PM, 27th Jan                     SB                    I need delivery anytime after 6 pm           04:01 PM, 27th Jan                     SB                    As I m working till 6 pm           04:01 PM, 27th Jan                   Mais                   Please be assured that the courier will contact you before delivering the order, and you can arrange with him to deliver your items at your specified time           04:03 PM, 27th Jan                   Mais                   Just please allow us the time so that we can do the needful           04:03 PM, 27th Jan                     SB                    Ok           04:03 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           04:04 PM, 27th Jan                     SB                    No           04:05 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:06 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632380