Subject: Ticket Assigned - Conversation with Z_amoudi?
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 12:02:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Z_amoudi? Z_amoudi?                    2           03:45 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:45 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello Z_amoudi? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:45 PM, 27th Jan                     Z_amoudi?                    2           03:45 PM, 27th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:45 PM, 27th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:45 PM, 27th Jan                     Z_amoudi?                    2           03:46 PM, 27th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:46 PM, 27th Jan                     Z_amoudi?                    1           03:46 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:46 PM, 27th Jan                     Z_amoudi?                    [email-masked]           03:46 PM, 27th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:46 PM, 27th Jan                   Mais                   Hi Zainab, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:48 PM, 27th Jan                     Z_amoudi?                    Hi good afternoon           03:48 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:48 PM, 27th Jan                     Z_amoudi?                    Yes           03:48 PM, 27th Jan                     Z_amoudi?                    I got the parcel delivered           03:49 PM, 27th Jan                     Z_amoudi?                    Just now           03:49 PM, 27th Jan                     Z_amoudi?                    But still i didn't get any mail or msg regarding the delivery           03:49 PM, 27th Jan                     Z_amoudi?                    9412135144           03:49 PM, 27th Jan                     Z_amoudi?                    Order number           03:49 PM, 27th Jan                     Z_amoudi?                    I want to know the process for return in store           03:49 PM, 27th Jan                     Z_amoudi?                    And in how many days i can do that           03:50 PM, 27th Jan                     Z_amoudi?                    ?           03:52 PM, 27th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:52 PM, 27th Jan                   Mais                   Could you please check with your family members?           03:52 PM, 27th Jan                     Z_amoudi?                    For what           03:52 PM, 27th Jan                     Z_amoudi?                    I want to know the process for return in store           03:53 PM, 27th Jan                     Z_amoudi?                    For this order           03:53 PM, 27th Jan                   Mais                   Sorry for this mistake, allow me a minute please           03:54 PM, 27th Jan                     Z_amoudi?                    Ok           03:54 PM, 27th Jan                   Mais                   To return at the store here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:56 PM, 27th Jan                     Z_amoudi?                    Where can i get the invoice?           03:56 PM, 27th Jan                     Z_amoudi?                    I can get cash at the same time i return it to the store ?           03:57 PM, 27th Jan                     Z_amoudi?                    It was a cash on delivery product           03:57 PM, 27th Jan                   Mais                   We would like to inform you that we have sent the invoice to your email [email-masked]           03:58 PM, 27th Jan                     Z_amoudi?                    Ok thank you           03:58 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           03:58 PM, 27th Jan                     Z_amoudi?                    I should take the invoice and the product to the store           03:58 PM, 27th Jan                     Z_amoudi?                    Will i get my money back at the same time ?           03:58 PM, 27th Jan                   Mais                   Yes exactly           03:58 PM, 27th Jan                   Mais                   You can choose the refund method to be as a cash or to your My Credit           03:59 PM, 27th Jan                     Z_amoudi?                    If i choose cash           03:59 PM, 27th Jan                     Z_amoudi?                    I will get it by the same time i return the product?           03:59 PM, 27th Jan                   Mais                   Yes sure           04:00 PM, 27th Jan                     Z_amoudi?                    And what is the time period           04:00 PM, 27th Jan                     Z_amoudi?                    To return the product in store           04:00 PM, 27th Jan                   Mais                   You can return your item within 14 days start from the date of receiving your order           04:01 PM, 27th Jan                     Z_amoudi?                    Ok thank you           04:01 PM, 27th Jan                     Z_amoudi?                    For the help           04:01 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           04:01 PM, 27th Jan                     Z_amoudi?                    No thank you           04:01 PM, 27th Jan                     Z_amoudi?                    You helped me with all my questions thanks           04:01 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:01 PM, 27th Jan                     Z_amoudi?                    Same to you           04:01 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632370