Subject: Ticket Assigned - Conversation with AJ
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 11:44:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AJ AJ                    Hi           03:32 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:32 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello AJ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:32 PM, 27th Jan                     AJ                    1           03:32 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:32 PM, 27th Jan                     AJ                    9411961152           03:33 PM, 27th Jan                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            03:33 PM, 27th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:33 PM, 27th Jan                     AJ                    2           03:33 PM, 27th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:33 PM, 27th Jan                     AJ                    1           03:33 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:33 PM, 27th Jan                     AJ                    [email-masked]           03:33 PM, 27th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:33 PM, 27th Jan                   Mais                   Hi Ali, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:34 PM, 27th Jan                     AJ                    Hi my orders: # 9411961152 # 9411990867  Was supposed to ready for collection Yesterday……. !!!  Still not ready ???           03:34 PM, 27th Jan                     AJ                    I have 2 orders pending           03:35 PM, 27th Jan                   Mais                   Kindly note that regarding this order 9411990867, we have raised the issue to the store team in order to process it at the soonest, just please allow us the time so that we can do the needful           03:35 PM, 27th Jan                   Mais                   And regarding this order 9411961152, please allow me a minute to check it           03:35 PM, 27th Jan                   Mais                   Regarding this order 9411961152, we will raise the issue to the store team in order to be fully assisted           03:36 PM, 27th Jan                     AJ                    I need both orders veey urgently           03:38 PM, 27th Jan                     AJ                    Very           03:38 PM, 27th Jan                   Mais                   Yes, we will do our best to process the orders at the soonest we can           03:38 PM, 27th Jan                   Mais                   Just please allow us the time so that we can do the needful           03:38 PM, 27th Jan                     AJ                    But its already delayed from yesterday           03:39 PM, 27th Jan                   Mais                   I am totally understand you, please allow us the time and we will process your orders at the soonest we can           03:41 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           03:42 PM, 27th Jan                     AJ                    Just i need the order urgently           03:43 PM, 27th Jan                     AJ                    Tats all           03:43 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:43 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632304