Subject: Ticket Assigned - Conversation with RITHVIK
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 11:29:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RITHVIK RITHVIK                    Hello           03:18 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:18 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:18 PM, 27th Jan                     RITHVIK                    1           03:19 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Hello RITHVIK , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:19 PM, 27th Jan                     RITHVIK                    1           03:19 PM, 27th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:19 PM, 27th Jan                     RITHVIK                    9411864314           03:19 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012623001147    You can also easily track your order from My Account > Order History.             03:19 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:19 PM, 27th Jan                     RITHVIK                    2           03:20 PM, 27th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:20 PM, 27th Jan                     RITHVIK                    1           03:20 PM, 27th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:20 PM, 27th Jan                     RITHVIK                    [email-masked]           03:20 PM, 27th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:20 PM, 27th Jan                   Mais                   Hi Rithvik, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:22 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding your order 9411864314           03:22 PM, 27th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:22 PM, 27th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:24 PM, 27th Jan                     RITHVIK                    I got answer from delivery person           03:24 PM, 27th Jan                   Mais                   Please confirm your details so that you can arrange the delivery process on a priority           03:25 PM, 27th Jan                     RITHVIK                    Al Quasis 1 near emirates driving school           03:25 PM, 27th Jan                     RITHVIK                    Abdul rasool building           03:26 PM, 27th Jan                   Mais                   Could you please confirm your contact number +971556984343?           03:27 PM, 27th Jan                     RITHVIK                    +971555227361           03:28 PM, 27th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:28 PM, 27th Jan                   Mais                   We will get in touch with you at the soonest we can           03:28 PM, 27th Jan                     RITHVIK                    Ok           03:29 PM, 27th Jan                     RITHVIK                    Thankyou           03:29 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           03:29 PM, 27th Jan                     RITHVIK                    Nothing           03:29 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:29 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632261