Subject: Ticket Assigned - Conversation with Sharrie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 11:13:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharrie Sharrie                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sharrie Bot:  Hi sharrie, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585917289            03:03 PM, 27th Jan                     Sharrie                             03:03 PM, 27th Jan                     Sharrie                    Hello, i ordered a pair or shoes for my son but was sent the wrong size....           03:03 PM, 27th Jan                     Sharrie                    They were supposed to be size 24 (the box says size 24) but they are actually size 25           03:04 PM, 27th Jan                   Mais                   Hi Sharrie, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:05 PM, 27th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:06 PM, 27th Jan                   Mais                   Please give me a minute to check.           03:06 PM, 27th Jan                   Mais                   We would like to inform you that you can exchange your Shoemart products at the nearest store to you           03:10 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           03:11 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           03:13 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632204