Subject: Ticket Assigned - Conversation with Madhavanunni
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 10:44:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Madhavanunni Madhavanunni                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  madhavanunni Bot:  Hi madhavanunni, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412086865 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012723000393     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  569449042            02:33 PM, 27th Jan                     Madhavanunni                    Ok           02:34 PM, 27th Jan                   Mais                   Hi Madhavanunni, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:35 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding your order 9412086865           02:35 PM, 27th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:35 PM, 27th Jan                     Madhavanunni                    569449042           02:36 PM, 27th Jan                     Madhavanunni                    Circle Cafe, kite beach jumeirah 1           02:36 PM, 27th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:37 PM, 27th Jan                   Mais                   We will get in touch with you at the soonest we can           02:37 PM, 27th Jan                     Madhavanunni                    Hi, we missed you! We were unable to deliver your order 9412086865 on 2023-01-27 14:09:24, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/cqlTODQxVwb Stay Happy!           02:38 PM, 27th Jan                     Madhavanunni                    This is the message i got           02:38 PM, 27th Jan                   Mais                   Please allow us the time and we will raise the issue to the courier team in order to contact you and deliver your order successfully           02:40 PM, 27th Jan                     Madhavanunni                    Thank you           02:42 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           02:42 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:43 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632091