Subject: Ticket Assigned - Conversation with Sumeet
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 10:06:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumeet Sumeet                    Hello!           01:45 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:45 PM, 27th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:45 PM, 27th Jan                     Sumeet                    1           01:45 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello Sumeet , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:45 PM, 27th Jan                     Sumeet                    1           01:45 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           01:45 PM, 27th Jan                     Sumeet                    9412070163           01:46 PM, 27th Jan                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            01:46 PM, 27th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:46 PM, 27th Jan                     Sumeet                    2           01:46 PM, 27th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:46 PM, 27th Jan                     Sumeet                    1           01:46 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your email address           01:46 PM, 27th Jan                     Sumeet                    [email-masked]           01:46 PM, 27th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:46 PM, 27th Jan                   Mais                   Hi Sumeet, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:48 PM, 27th Jan                   Mais                   We can see that you have contacted us regarding your order 9412070163           01:48 PM, 27th Jan                     Sumeet                    Hi Mais           01:48 PM, 27th Jan                     Sumeet                    Yes that’s correct           01:48 PM, 27th Jan                     Sumeet                    Can I send you a voice msg? Or call u?           01:48 PM, 27th Jan                   Mais                   Sure, you can send us a voice message           01:49 PM, 27th Jan                     Sumeet                              01:50 PM, 27th Jan                   Mais                   Please accept our full apology for the delay, we would like to inform you that the expected date of the order to be ready for collection is 28-1-23           01:53 PM, 27th Jan                     Sumeet                    Oh no           01:53 PM, 27th Jan                   Mais                   However, please be assured that we will do our best to process the order at the soonest we can           01:53 PM, 27th Jan                     Sumeet                              01:53 PM, 27th Jan                     Sumeet                    Can I collect it in parts?           01:54 PM, 27th Jan                   Mais                   Please accept our full apology, as we are unable to separate the shipment as it has been shipped completely           01:55 PM, 27th Jan                   Mais                   So this option is not available at the moment           01:55 PM, 27th Jan                     Sumeet                    ?           01:55 PM, 27th Jan                   Mais                   But please be assured that we will do our best to process it at the soonest we can           01:55 PM, 27th Jan                     Sumeet                              01:56 PM, 27th Jan                   Mais                   Please be assured that we will do our best to process at the soonest we can, in order to receive the items, but we are unable to determine a specified time to process the items           01:58 PM, 27th Jan                     Sumeet                              01:58 PM, 27th Jan                   Mais                   Yes sure, once the order is ready you will receive a message when the order will be ready for pick up           02:02 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           02:04 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:06 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5631966