Subject: Ticket Assigned - Conversation with AJ
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 10:03:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AJ AJ                    Hiiii           01:50 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:50 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello AJ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:50 PM, 27th Jan                     AJ                    1           01:50 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           01:50 PM, 27th Jan                     AJ                    9411990867           01:50 PM, 27th Jan                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            01:51 PM, 27th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:51 PM, 27th Jan                     AJ                    2           01:51 PM, 27th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:51 PM, 27th Jan                     AJ                    1           01:51 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your email address           01:51 PM, 27th Jan                     AJ                    [email-masked]           01:51 PM, 27th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:51 PM, 27th Jan                   Mais                   Hi Ali, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:54 PM, 27th Jan                     AJ                    Hi my order # 9411990867 Was supposed to ready for collection Yesterday……. !!! Still not ready           01:54 PM, 27th Jan                   Mais                   Please give me a minute to check.           01:54 PM, 27th Jan                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             01:54 PM, 27th Jan                   Mais                   We will get in touch with you at the soonest we can           01:54 PM, 27th Jan                     AJ                    Ohh           01:55 PM, 27th Jan                     AJ                    I need it atleast by today evening           01:55 PM, 27th Jan                     AJ                    As i am travelling           01:55 PM, 27th Jan                   Mais                   Please be assured that we will try our best to process it at the soonest we can           01:56 PM, 27th Jan                     AJ                    We made order as per your delivery date           01:56 PM, 27th Jan                     AJ                    It shouldn’t be delayed like this           01:57 PM, 27th Jan                   Mais                   Please accept our full apology for this delay, we will do our best to process it as soon as we can, just please allow us the time           01:59 PM, 27th Jan                   Mais                   Is there anything else I can assist you with?           02:00 PM, 27th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:03 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5631952