Subject: Ticket Assigned - Conversation with Saba
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 15:34:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saba Saba                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi saba, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:07 PM, 26th Jan                     Saba                    Ok           07:07 PM, 26th Jan                   Mais                   Hi Saba, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           07:08 PM, 26th Jan                     Saba                    Hi want return this item from my order but no option coming           07:08 PM, 26th Jan                   Mais                   Please share with us the name of the item you want to return as it is on the site so that we can check for you further           07:09 PM, 26th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:11 PM, 26th Jan                     Saba                    Yes           07:11 PM, 26th Jan                   Mais                   Please share with us the name of the item you want to return as it is on the site so that we can check for you further           07:12 PM, 26th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:15 PM, 26th Jan                     Saba                    Yes...app not working           07:15 PM, 26th Jan                     Saba                    Just 2 min           07:15 PM, 26th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:21 PM, 26th Jan                     Saba                             07:22 PM, 26th Jan                     Saba                             07:22 PM, 26th Jan                     Saba                    This 7.8bd one i want to return           07:22 PM, 26th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:25 PM, 26th Jan                     Saba                    In afternoon also raised this issue but no sms got           07:25 PM, 26th Jan                     Saba                    They said they put yhe return request  but no email and sms get           07:25 PM, 26th Jan                   Mais                   We would like to inform you that after checking it turns that this item comes under the non returnable item, hence it can not be returned or exchanged           07:26 PM, 26th Jan                   Mais                   Please elaborate the reason of your wish about returning the item, and provide us with images showing that it is still in it's original condition           07:26 PM, 26th Jan                     Saba                    Wrong size           07:27 PM, 26th Jan                   Mais                   Please provide us with images showing that it is still in it's original condition           07:27 PM, 26th Jan                     Saba                    Y...today i got it and size is not ok so what is the issue in returning...its not cosmetic           07:28 PM, 26th Jan                     Saba                    Yes with tag....am i mad that want to return a used item           07:28 PM, 26th Jan                   Mais                   Please rest assured we will assist you to the fullest, but we need images about the item and we will create the return request           07:29 PM, 26th Jan                     Saba                             07:30 PM, 26th Jan                     Saba                             07:30 PM, 26th Jan                     Saba                             07:30 PM, 26th Jan                     Saba                    You have to return as per policy within 14 days with tag on           07:30 PM, 26th Jan                   Mais                   We would like to inform you that a return request has been created for the product on 26-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           07:32 PM, 26th Jan                   Mais                   Is there anything else I can assist you with?           07:33 PM, 26th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           07:34 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5630086