Subject: Ticket Assigned - Conversation with Sajid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 15:24:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sajid Sajid                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sajid Bot:  Hi sajid, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411886490 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000019099737     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0549923737            07:16 PM, 26th Jan                   Mais                   Hi Sajid, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:17 PM, 26th Jan                   Mais                   We can see that you have contacted us regarding your order 9411886490           07:17 PM, 26th Jan                     Sajid                    Yes           07:17 PM, 26th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           07:17 PM, 26th Jan                     Sajid                    It was supposed to be delivered yesterday           07:17 PM, 26th Jan                     Sajid                    [email-masked]           07:17 PM, 26th Jan                     Sajid                    054 9923737           07:17 PM, 26th Jan                   Mais                   Kindly accept our full apology for the delay, please confirm your home address as well so that we can arrange the delivery process at the soonest we can           07:19 PM, 26th Jan                     Sajid                    Apt 06, Al Jazira Building, Maliha Street, Hoshi           07:20 PM, 26th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             07:20 PM, 26th Jan                   Mais                   We will get in touch with you and deliver your order at the soonest we can           07:20 PM, 26th Jan                     Sajid                    Yes but may I know the delay?           07:20 PM, 26th Jan                     Sajid                    It was out for delivery today and then at 5:54pm it updated the status to Undelivered           07:21 PM, 26th Jan                   Mais                   We will check with the courier and update you at the soonest we can           07:21 PM, 26th Jan                   Mais                   Once again please accept our full apology           07:21 PM, 26th Jan                     Sajid                    So you don't know the reason.           07:22 PM, 26th Jan                     Sajid                    Anyway. Thanks for the help. Kindly arrange the delivery at the soonest.           07:22 PM, 26th Jan                     Sajid                    It's already late by 2 days           07:22 PM, 26th Jan                   Mais                   Please accept our full apology for the delay, and please be assured that we will do our best to not repeat such mistakes again and to deliver your order at the soonest we can           07:23 PM, 26th Jan                     Sajid                    ?           07:23 PM, 26th Jan                   Mais                   Is there anything else I can assist you with?           07:24 PM, 26th Jan                     Sajid                    Nop           07:24 PM, 26th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           07:24 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5630059