Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 14:37:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           06:28 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:28 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:28 PM, 26th Jan                     ?                    1           06:28 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:28 PM, 26th Jan                     ?                    9412008802           06:28 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012623001881    You can also easily track your order from My Account > Order History.             06:28 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:28 PM, 26th Jan                     ?                    2           06:28 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:28 PM, 26th Jan                     ?                    1           06:28 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:28 PM, 26th Jan                     ?                    [email-masked]           06:29 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:29 PM, 26th Jan                   Mais                   Hi Siddiq, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:29 PM, 26th Jan                     ?                    Hi           06:29 PM, 26th Jan                   Mais                   We can see that you have contacted us regarding your order 9412008802           06:30 PM, 26th Jan                     ?                    I had           06:30 PM, 26th Jan                     ?                    Yes           06:30 PM, 26th Jan                     ?                    And I was told that my order will be definitely delivered today           06:30 PM, 26th Jan                     ?                    It’s 6.30 and I am still waiting for it           06:30 PM, 26th Jan                     ?                    Please help me           06:30 PM, 26th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9412008802 has been out for delivery on 26-1-23, and we hope it will be delivered to you as soon as possible.           06:30 PM, 26th Jan                     ?                    But it has not yet come           06:30 PM, 26th Jan                   Mais                   Please allow us till the end of this day so that the order can be delivered           06:31 PM, 26th Jan                     ?                    Sometimes when the delivery guy cannot deliver today they do it the next day.. I really need my order today as I have a flight tomorrow           06:31 PM, 26th Jan                   Mais                   Yes please allow us till the end of this day so that the order can be delivered, and we will do our best to deliver your items at the soonest we can           06:32 PM, 26th Jan                     ?                    I have a request… please if possible can you check who is the delivery person who is assisted to deliver my parcel and ask him to deliver ASAP           06:32 PM, 26th Jan                   Mais                   Sure, please be assured that we will do our best to deliver the order at the soonest we can           06:33 PM, 26th Jan                     ?                    because I know that once it’s late.. the delivery guy will shift my delivery to tomorrow ?           06:33 PM, 26th Jan                     ?                    Is it possible for you to check who is delivering my order? Can I have his number?           06:34 PM, 26th Jan                     ?                    So that I can call him           06:34 PM, 26th Jan                   Mais                   Please be assured that we will do our best to deliver your items at the soonest we can           06:34 PM, 26th Jan                   Mais                   Kindly accept our full apology that we do not have the courier's number, however you will be contacted before delivering the order so please keep your contact number active so that we can deliver your items successfully           06:34 PM, 26th Jan                     ?                    Okay           06:35 PM, 26th Jan                   Mais                   Is there anything else I can assist you with?           06:35 PM, 26th Jan                     ?                    My number is active           06:35 PM, 26th Jan                     ?                    That’s all.. but please keep a track for my order.           06:35 PM, 26th Jan                     ?                    It is very important that I get it today           06:35 PM, 26th Jan                   Mais                   Please be assured that we will do our best           06:36 PM, 26th Jan                     ?                    Okay           06:37 PM, 26th Jan                     ?                    Thanks           06:37 PM, 26th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint,  Have a nice day!           06:37 PM, 26th Jan                     ?                    ??           06:37 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629883