Subject: Ticket Assigned - Conversation with محمد مزمل
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 14:08:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with محمد مزمل محمد مزمل                    Hello           05:58 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:58 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello محمد مزمل , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:58 PM, 26th Jan                     محمد مزمل                    1           05:58 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:58 PM, 26th Jan                     محمد مزمل                    9411848662           05:59 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012523001588    You can also easily track your order from My Account > Order History.             05:59 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:59 PM, 26th Jan                     محمد مزمل                    2           05:59 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:59 PM, 26th Jan                     محمد مزمل                    1           05:59 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:59 PM, 26th Jan                     محمد مزمل                    [email-masked]           05:59 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:59 PM, 26th Jan                     محمد مزمل                    Ok           05:59 PM, 26th Jan                   Mais                   Hi Mohammad, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:00 PM, 26th Jan                   Mais                   We can see that you have contacted us regarding your order 9411848662           06:00 PM, 26th Jan                     محمد مزمل                    My Oder number supposed deliver on 25 of Jan what’s happening           06:00 PM, 26th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           06:01 PM, 26th Jan                     محمد مزمل                    0556983933           06:01 PM, 26th Jan                     محمد مزمل                    This is not acceptable u mentioned u will deliver on 25 and today is 26           06:02 PM, 26th Jan                     محمد مزمل                    Still am waiting           06:02 PM, 26th Jan                   Mais                   Please accept our full apology for the delay, please confirm your address as well so that we can arrange the delivery process on a priority ]           06:02 PM, 26th Jan                     محمد مزمل                    Meena bazar  Bur Dubai Opp pinky restaurant mini punjab building           06:03 PM, 26th Jan                     محمد مزمل                    Every time am facing same issues           06:03 PM, 26th Jan                     محمد مزمل                    Seriously it not acceptable           06:04 PM, 26th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             06:04 PM, 26th Jan                   Mais                   We will get in touch with you and deliver your order at the soonest we can           06:04 PM, 26th Jan                     محمد مزمل                    Shit drivers           06:04 PM, 26th Jan                     محمد مزمل                    Why u can’t provide the drivers number on the app while tracking the order           06:04 PM, 26th Jan                     محمد مزمل                    I need my order delivered today as am traveling           06:05 PM, 26th Jan                   Mais                   Please accept our full apology that we do not have the courier's numbers, however her will contact you and deliver your order at the soonest we can           06:05 PM, 26th Jan                     محمد مزمل                    I don’t want drama ?           06:05 PM, 26th Jan                   Mais                   Please allow us the time and we will do the needful in order to get your items at the soonest           06:06 PM, 26th Jan                     محمد مزمل                    I need my item to delivered that’s what I need           06:06 PM, 26th Jan                     محمد مزمل                    Please           06:06 PM, 26th Jan                   Mais                   Please be assured that we will do the needful           06:06 PM, 26th Jan                     محمد مزمل                    Let me see           06:07 PM, 26th Jan                   Mais                   Is there anything else I can assist you with?           06:07 PM, 26th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:08 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629746