Subject: Ticket Assigned - Conversation with Natalia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 14:06:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Natalia Natalia                    Hello           05:49 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:49 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:49 PM, 26th Jan                     Natalia                    English please           05:50 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           05:50 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:50 PM, 26th Jan                     Natalia                    1           05:50 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello Natalia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:50 PM, 26th Jan                     Natalia                    I have delivery, but some items missing           05:50 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hi Natalia , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:50 PM, 26th Jan                     Natalia                    1           05:51 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:51 PM, 26th Jan                     Natalia                    9411987302           05:51 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            05:51 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:51 PM, 26th Jan                     Natalia                    2           05:52 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:52 PM, 26th Jan                     Natalia                    1           05:53 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:53 PM, 26th Jan                     Natalia                    [email-masked]           05:53 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:53 PM, 26th Jan                   Mais                   Hi Natalia, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:53 PM, 26th Jan                   Mais                   We can see that you have contacted us regarding your order 9411987302           05:53 PM, 26th Jan                     Natalia                    I have get my order, but from pijama set I get only pant           05:54 PM, 26th Jan                   Mais                   Please give me a minute to check.           05:54 PM, 26th Jan                     Natalia                    Ok           05:54 PM, 26th Jan                     Natalia                             05:54 PM, 26th Jan                     Natalia                             05:56 PM, 26th Jan                   Mais                   We would like to inform you that this product is only a pant without the top           05:59 PM, 26th Jan                     Natalia                    They write it set           06:00 PM, 26th Jan                     Natalia                    I didn't see anywhere they write pant, they write that pijama           06:00 PM, 26th Jan                     Natalia                             06:01 PM, 26th Jan                     Natalia                    If like this then I want to return           06:01 PM, 26th Jan                   Mais                   Please accept our full apology for this, we can create a return request for this item, please confirm your wish about this           06:01 PM, 26th Jan                     Natalia                    Yes please,  I want to return           06:01 PM, 26th Jan                   Mais                   We would like to inform you that a return request has been created for the product dated on 26-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           06:03 PM, 26th Jan                     Natalia                    Ok thanks           06:04 PM, 26th Jan                   Mais                   Is there anything else I can assist you with?           06:04 PM, 26th Jan                     Natalia                    No thanks           06:05 PM, 26th Jan                     Natalia                    Money return to my card or how           06:05 PM, 26th Jan                   Mais                   Yes sure, the amount will be refunded to the same card which you paid from           06:05 PM, 26th Jan                     Natalia                    Ok thanks for your help           06:06 PM, 26th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           06:06 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629738