Subject: Ticket Assigned - Conversation with Natasha
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 13:31:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Natasha Natasha                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  natasha Bot:  Hi natasha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508094856            05:18 PM, 26th Jan                     Natasha                    Ok           05:19 PM, 26th Jan                     Natasha                    U send me a wrong tshirt and u cutting the money i paid?  I paid 17.50 dhs u giving me back 14.06 dhs?           05:19 PM, 26th Jan                   Mais                   Hi Natasha, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:20 PM, 26th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:20 PM, 26th Jan                   Mais                   Please give me a minute to check.           05:20 PM, 26th Jan                     Natasha                    order 9412001973           05:20 PM, 26th Jan                   Mais                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           05:20 PM, 26th Jan                     Natasha                    U dend me wrong tshirt           05:21 PM, 26th Jan                     Natasha                    That had nothing to do           05:21 PM, 26th Jan                     Natasha                    After promotion offer it is 17.50 dhs           05:21 PM, 26th Jan                     Natasha                    Dont play games with customers           05:22 PM, 26th Jan                     Natasha                             05:23 PM, 26th Jan                     Natasha                    U sent me a totally wrong tshirt           05:23 PM, 26th Jan                     Natasha                    I never ordered this           05:23 PM, 26th Jan                     Natasha                    Dont send wrong things than what is ordered           05:24 PM, 26th Jan                   Mais                   Please accept our full apology, we would like to offer you a voucher with the amount of 4 AED as a compensation for the old used voucher, could you please confirm your wish about this?           05:24 PM, 26th Jan                     Natasha                    If correct was sent i wud not hv issues to return item           05:24 PM, 26th Jan                     Natasha                    Ok pls go ahead           05:25 PM, 26th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:26 PM, 26th Jan                     Natasha                    T u there           05:27 PM, 26th Jan                   Mais                   We will get in touch with you and provide you with the new voucher at the soonest we can           05:27 PM, 26th Jan                     Natasha                    Ok           05:28 PM, 26th Jan                   Mais                   Is there anything else I can assist you with?           05:28 PM, 26th Jan                     Natasha                    Add it to shukran           05:28 PM, 26th Jan                     Natasha                    No that’s it           05:28 PM, 26th Jan                   Mais                   Kindly note that we can only provide you with it as a voucher           05:28 PM, 26th Jan                   Mais                   Is there anything else I can assist you with?           05:30 PM, 26th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:31 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629569