Subject: Ticket Assigned - Conversation with Shivani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 12:55:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shivani Shivani                    Hello           04:47 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:47 PM, 26th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:47 PM, 26th Jan                     Shivani                    1           04:47 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Hello Shivani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:47 PM, 26th Jan                     Shivani                    1           04:47 PM, 26th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           04:47 PM, 26th Jan                     Shivani                    8411854099           04:48 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0124230005730    You can also easily track your order from My Account > Order History.             04:48 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:48 PM, 26th Jan                     Shivani                    I actually entered the wrong mobile number on the order because of which my order was delayed           04:48 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:48 PM, 26th Jan                     Shivani                    Can you check on that           04:49 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:49 PM, 26th Jan                     Shivani                    2           04:49 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:49 PM, 26th Jan                     Shivani                    1           04:49 PM, 26th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           04:49 PM, 26th Jan                     Shivani                    [email-masked]           04:49 PM, 26th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:49 PM, 26th Jan                     Shivani                    Ok           04:50 PM, 26th Jan                   Mais                   Hi Shivani, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:50 PM, 26th Jan                   Mais                   We can see that you have contacted us regarding your order 8411854099           04:50 PM, 26th Jan                   Mais                   Could you please share with your correct contact number?           04:50 PM, 26th Jan                     Shivani                    Hello Mais           04:51 PM, 26th Jan                     Shivani                    Sure           04:51 PM, 26th Jan                     Shivani                    97595054           04:51 PM, 26th Jan                     Shivani                    I hope the order will be delivered by today as it is a little urgent           04:52 PM, 26th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:52 PM, 26th Jan                   Mais                   We will get in touch with you at the soonest           04:53 PM, 26th Jan                     Shivani                    Ok ??           04:53 PM, 26th Jan                   Mais                   Is there anything else I can assist you with?           04:53 PM, 26th Jan                     Shivani                    No , that’s all. Thankyou           04:54 PM, 26th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:55 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629389